GB/T 38356-2019
质量管理基于顾客需求引领的创新循环指南
Quality management—Guideline for customer-oriented innovation cycle
2019-12-31 发布
2020-07-01 实施
前言..........................................1
引言.........................................1
1范围.........................................1
2规范性引用文件....................................1
3术语和定义......客..............................1
4质量技术创新循环 ...................................1
4.1总则.......................................1
4.2顾客需求引领...................................2
4.3检验技术驱动...................................2
4.4失效机理研究...................................2
4.5过程系统优化...................................2
5顾客需求引领.....................................2
5.1总则.......................................2
5.2 了解顾客需求...................................2
5.3分析顾客投诉...................................3
5.4开展顾客満意测量.................................3
5.5确定产品要求...................................3
6检验技术驱动.....................................3
6.1总则.............................................3
6.2确定检验要求……........................................3
6.3提升检验技术........................................……3
6.4检验控制............................................4
7失效机理研究............................................4
7.1总则...............................................4
7.2确定失效机理…........................................…4
7.3全流程潜在风险识别 ...............................5
8过程系统优化..........................................5
8-1总则...............................................5
8-2专项改进.........................................5
8-3系统优化............................................6
8.4质量技术创新…........................................…6
9体系保障和效果评价........................................…6
9.1体系保障............................................6
9.2效果评价....................................6
附SA ＜规范性附录）质量技术创新循环各环节相互关系 .................7
附SB＜资料性附录）质量技术创新循环各环节推荐工具和方法 ...............8
附录C （资料性附录）以质量技术创新循环为核心的质量管理体系 ............10
附录D （资料性附录）质量技术创新循环应用成熟度评价.................12