DB23/T 2728-2020
贵宾宴会接待服务规范
2020-12-03发布
2021-01-02实施
目 次
前言.....................................................................................................................................................................1
1 范围................................................................................................................................................................. 1
2 规范性引用文件.............................................................................................................................................1
3 术语和定义.....................................................................................................................................................1
4 基本要求.........................................................................................................................................................2
4.1 经营管理.................................................................................................................................................2
4.2 人员要求.................................................................................................................................................2
4.3 食品安全.................................................................................................................................................2
4.4 安全保卫.................................................................................................................................................2
4.5 环境、设施等.........................................................................................................................................2
5 服务礼仪与要求.............................................................................................................................................3
5.1 基本礼仪.................................................................................................................................................3
5.2 迎宾礼仪.................................................................................................................................................3
5.3 座次礼仪.................................................................................................................................................3
5.4 席间礼仪.................................................................................................................................................3
5.5 送客礼仪.................................................................................................................................................5
6 摆台与要求.....................................................................................................................................................6
6.1 西餐.........................................................................................................................................................6
6.2 中餐.........................................................................................................................................................6
7 服务流程与要求.............................................................................................................................................8
7.1 预订服务.................................................................................................................................................8
7.2 宴会前准备.............................................................................................................................................8
7.3 席间服务.................................................................................................................................................9
7.4 结账服务.................................................................................................................................................9
7.5 送客服务.................................................................................................................................................9
7.6 收台服务.................................................................................................................................................9
8 持续改进.........................................................................................................................................................9
附录 A（规范性） 中餐餐（饮）具等摆台要求......................................................................................... 11
附录 B（规范性） 中西合吃餐（饮）具等摆台要求................................................................................. 12
本文件按照 GB/T 1.1—2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规定起草。
本文件由黑龙江省文化和旅游厅提出并归口。