DB5109/T 1-2020
政府服务热线话务受理工作规范
2020-07-20实施
2020-07-15发布
目次
前言.....................................................................................................................................................................1
1范围................................................................................................................................................................. 1
2规范性引用文件.............................................................................................................................................1
3术语和定义.....................................................................................................................................................1
4工作职责.........................................................................................................................................................1
5工作要求.........................................................................................................................................................2
6工单记录.........................................................................................................................................................2
7办理方式.........................................................................................................................................................2
附录A(规范性附录) 工单表样.......................................................................................................................4
前言
本标准按GB/T 1.1-2009给出的规则编写。
本标准由遂宁市政府服务热线中心提出。
本标准由遂宁市人民政府办公室归口。