目次

前言....................................................................................................................................................................1

1范围................................................................................................................................................................. 1

2规范性引用文件.............................................................................................................................................1

3术语和定义.....................................................................................................................................................1

4工作职责.........................................................................................................................................................2

5工作要求.........................................................................................................................................................2

6回访处理.........................................................................................................................................................2

7错情登记.........................................................................................................................................................3

附录A（规范性附录） 工单表样.......................................................................................................................4

附录B（规范性附录） 错情登记表...................................................................................................................5

前言

本标准按GB/T 1.1-2009给出的规则编写。

本标准由遂宁市政府服务热线中心提出。

本标准由遂宁市人民政府办公室归口。