目  次

前言...................................................................................................................................................................1

1 范围.................................................................................................................................................................1

2 规范性引用文件.............................................................................................................................................1

3 术语和定义.....................................................................................................................................................1

4 评价指标概述.................................................................................................................................................2

5 办事要素获取便利度.....................................................................................................................................2

5.1 一证通办率.............................................................................................................................................2

5.2 一照通办率.............................................................................................................................................2

5.3 办事材料共享程度.................................................................................................................................3

5.4 申请表单共享程度.................................................................................................................................3

6 办事环节优化便利度.....................................................................................................................................3

6.1 “一件事”网办比例................................................................................................................................. 3

6.2 全程网办比例.........................................................................................................................................3

6.3 掌上可办率.............................................................................................................................................4

7 办理时限压缩便利度.....................................................................................................................................4

7.1 承诺时限压缩比.....................................................................................................................................4

7.2 即办事项比例.........................................................................................................................................4

8 信息反馈便利度.............................................................................................................................................4

8.1 电子证照转化率.....................................................................................................................................4

8.2 信息精准推送比例.................................................................................................................................5

9 跨区域办理便利度.........................................................................................................................................5

9.1 跨省通办.................................................................................................................................................5

9.2 长三角区域通办.....................................................................................................................................5

9.3 省域通办.................................................................................................................................................6

9.4 市域通办.................................................................................................................................................6

10 评价方法.......................................................................................................................................................6

10.1 评价方式...............................................................................................................................................6

10.2 指标计算...............................................................................................................................................6

参考文献...............................................................................................................................................................8

本文件按照GB/T 1.1—2020《标准化工作导则 第1部分：标准化文件的结构和起草规则》的规定起草。

本文件由中共丽水全面深化改革委员会办公室提出并归口。