目 次

前言·······················································································································································1

1 范围···················································································································································· 1

2 规范性引用文件································································································································· 1

3 术语和定义 ········································································································································ 1

4 基本要求 ············································································································································ 1

5 服务流程 ············································································································································ 2

6 服务质量要求····································································································································· 3

7 服务评价与持续改进 ························································································································· 4

前 言

本文件按照 GB/T 1.1—2020 给出的规则起草。

本文件由湖南省商务厅提出。

本文件由湖南省清洁服务标准化技术委员会归口。