目 次

前 言............................................................................................................................................................1

1范围................................................................................................................................................................. 3

2规范性引用文件.............................................................................................................................................3

3术语和定义.....................................................................................................................................................3

4服务流程.........................................................................................................................................................3

5服务内容与要求.............................................................................................................................................3

5.1服务公开.................................................................................................................................................3

5.2入院意向及评估.....................................................................................................................................4

5.3服务申请及确认.....................................................................................................................................4

5.4服务提供.................................................................................................................................................4

5.5服务变更.................................................................................................................................................4

5.6服务投诉及受理.....................................................................................................................................4

5.7服务改进.................................................................................................................................................4

6检查与考核.....................................................................................................................................................5

附录 A（资料性附录）服务需求表................................................................................................................6

前 言

本标准按照GB/T 1.1－2009给出的规则起草。

本标准由眉山市民政局提出并归口。

本标准由眉山市社会福利院起草。