GB/T 37961-2019
信息技术服务服务基本要求
Information technology service—Basic requirements for service
2019-08-30 发布
2020-03-01 实施
目 次
前言....................................1
1范围.....................................1
2规范性引用文件................................1
3术语和定义..................................1
4缩略语....................................1
5服务过程一般要求...............................2
6信息技术咨询服务....................................2
6.1概述.......................................2
6.2信息化规划....................................2
6.3信息系统设计...................................3
6.4信息技术管理咨询.................................4
6.5信息系统工程监理.................................4
6.6    测试评估认证 ................................ 5
6.7信息技术培训...................................6
7设计与开发服务......................................7
7.1    概述.......................................7
7.2硬件设计......................................7
7.3软件设计与开发...................................8
8信息系统集成实施服务 ..................................9
8.1概述........................................9
8.2基础环境集成实施..................................9
8.3硬件集成实施...................................10
8.4软件集成实施...................................10
8.5安全集成实施...................................11
8.6系统集成实施管理.................................12
9运行维护服务................................12
9.1    概述.........................................12
9.2基础环境运维......................................13
9.3硬件运维........................................13
9.4    软件运维.......................................14
9.5安全运维........................................14
9.6    运维管理.......................................15
10数据处理和存储服务.....................................16
10.1    概述........................................16
10.2数据加工处理.....................................16
10.3数据存储.......................................17
11运营服务.........................................17
附录A （资料性附录）服务合同技术部分目录结构示例......................19
参考文献...........................................36