GB/T 37709-2019/ISO 29993:2017
非正规教育服务通则
General specification for learning services outside formal education (ISO 29993:2017, Learning services outside formal education一 Service requirements, IDT)
2019-06-04 发布
2020-01-01 实施
目 次
前言.........................................1
引言........................................1
1范围........................................1
2规范性引用文件...................................1
3术语和定义.....................................1
4服务提供者提供的一般信息..............................3
5方案编制......................................3
6服务交付前提供的信息 ...............................3
7 需求分析.....................................3
8服务设计......................................4
9为注册学员或顾客提供的服务信息...........................5
10服务交付.....................................5
10.1服务人员..................................5
10.2学习资料..................................5
10.3学习环境..................................5
11教学人员.....................................6
12学习评估.....................................6
13服务监控与评价..................................7
14支付凭证.....................................7
参考文献.......................................8