内容简介
The Six Sigma Revolution
Chapter 1 Introduction to Six Sigma 1
Chapter 2 The Strategy of Six Sigma: Eight Steps to
Strategic Improvement 13
Chapter 3 Profits = Customer + Process + Employee 29
Chapter 4 Project Start-Up: Tactical Six Sigma 41
Chapter 5 Measuring Project Sigma: How Close Are
You to Perfection? 69
Chapter 6 Data and Process Analysis: The Keys to
the Project 111
Chapter 7 Root Cause Analysis: Never Stop
Asking “Why” 139
Chapter 8 Selecting Solutions That Drive
Sigma Performance