内容简介
DB13(J)/T 8331-2019备案号∶J15014-2020
住宅物业服务等级标准
Grading standards of residential property services
2020-04-01 实施
2019-12-19 发布
目 次
1 总则................................................................................................1
2 术语................................................................................................2
3 住宅物业一级服务标准............................................................... 5
3.1 综合服务..............................................................................................5
3.2 共用部位管理与维护..........................................................................8
3.3 共用设施设备管理与维护................................................................10
3.4 公共秩序维护....................................................................................19
3.5 环境卫生维护....................................................................................21
3.6 绿化养护............................................................................................22
3.7 党建工作............................................................................................24
3.8 精神文明建设....................................................................................24
4 住宅物业二级服务标准............................................................. 25
4.1 综合服务............................................................................................25
4.2 共用部位管理与维护........................................................................28
4.3 共用设施设备管理与维护................................................................30
4.4 公共秩序维护....................................................................................39
4.5 环境卫生维护....................................................................................41
4.6 绿化养护............................................................................................42
4.7 党建工作............................................................................................43
4.8 精神文明建设....................................................................................44
5 住宅物业三级服务标准............................................................. 45
5.1 综合服务............................................................................................45
5.2 共用部位管理与维护........................................................................48
5.3 共用设施设备管理与维护................................................................50
5.4 公共秩序维护....................................................................................58
5.5 环境卫生维护....................................................................................60
5.6 绿化养护............................................................................................61
5.7 党建工作............................................................................................61
5.8 精神文明建设....................................................................................62
6 住宅物业四级服务标准.......................................................................63
6.1 综合服务............................................................................................63
6.2 共用部位管理与维护........................................................................65
6.3 共用设施设备管理与维护................................................................67
6.4 公共秩序维护....................................................................................75
6.5 环境卫生维护....................................................................................76
6.6 绿化养护............................................................................................77
6.7 党建工作............................................................................................78
6.8 精神文明建设....................................................................................78
7 住宅物业五级服务标准............................................................. 79
7.1 综合服务............................................................................................79
7.2 共用部位管理与维护........................................................................81
7.3 共用设施设备管理与维护................................................................83
7.4 公共秩序维护....................................................................................89
7.5 环境卫生维护....................................................................................90
7.6 绿化养护............................................................................................91
7.7 党建工作............................................................................................91
7.8 精神文明建设....................................................................................91
本标准用词说明................................................................................92
引用标准名录....................................................................................93
附：条文说明....................................................................................95