目  次

前言....................................................................................................................................................................1

1 范围.................................................................................................................................................................1

2 规范性引用文件.............................................................................................................................................1

3 术语和定义.....................................................................................................................................................1

4 基本要求.........................................................................................................................................................1

5 服务原则.........................................................................................................................................................1

6 服务内容及质量.............................................................................................................................................2

7 服务流程.........................................................................................................................................................2

8 服务形式.........................................................................................................................................................3

9 评价与改进.....................................................................................................................................................3

参考文献...............................................................................................................................................................4

前  言

本标准按照GB/T 1.1—2009 给出的规则起草。

本标准由山西省民政厅提出并监督实施。

本标准由山西省民政标准化技术委员会（SXS/TC04）归口。