内容简介
DB32/T 3618-2019社情民意计算机辅助电话调查管理规范
Management standard for computer-assisted telephone interview of social facts and public opinion
2019-07-11 发布
2019-08-01 实施
目 次
前 言......................................................................... 1
1 范围............................................................................ 1
2 规范性引用文件.................................................................. 1
3 术语和定义...................................................................... 1
4 总则............................................................................ 1
4.1 开展调查基本原则 ........................................................... 1
4.2 调查工作基本制度 ........................................................... 2
4.3 从业人员基本素养 ........................................................... 2
5 组织机构........................................................................ 2
5.1 机构设置 ................................................................... 2
5.2 岗位设置 ................................................................... 2
6 调查系统........................................................................ 4
6.1 CATI 系统组成 ............................................................... 4
6.2 CATI 系统功能 ............................................................... 4
7 调查设计........................................................................ 4
7.1 调查方案设计 ............................................................... 4
7.2 问卷设计 ................................................................... 5
7.3 抽样设计 ................................................................... 6
8 现场执行........................................................................ 7
8.1 制定电话访问执行计划 ....................................................... 7
8.2 配备访问员 ................................................................. 7
8.3 调查业务培训 ............................................................... 7
8.4 建立调查项目 ............................................................... 8
8.5 抽取样本 ................................................................... 8
8.6 现场访问 ................................................................... 9
8.7 现场监控 .................................................................. 10
8.8 数据复核 .................................................................. 10
9 数据处理....................................................................... 11
9.1 确定调查数据汇总内容 ...................................................... 12
9.2 制定汇总表式 .............................................................. 12
9.3 核查数据 .................................................................. 12
9.4 汇总数据 .................................................................. 12
9.5 审核汇总数据 .............................................................. 12
9.6 编制汇总数据表格 .......................................................... 13
10 调查报告...................................................................... 13
10.1 分析调查数据 ............................................................. 13
10.2 撰写调查报告 ............................................................. 13
10.3 提交调查成果 ............................................................. 13
11 资料归档...................................................................... 14
11.1 归档资料内容 ............................................................. 14
11.2 归档资料形式与要求 ....................................................... 14
12 保密管理...................................................................... 14
12.1 签订保密协议 ............................................................. 14
12.2 保密内容与范围 ........................................................... 14
12.3 保密工作要求 ............................................................. 15
13 机房管理...................................................................... 15
13.1 机房内部环境 ............................................................. 15
13.2 机房设备管理 ............................................................. 15
13.3 系统软件管理 ............................................................. 15
13.4 服务器数据管理 ........................................................... 15
13.5 机房安全保障 ............................................................. 15
前 言
本标准按照 GB/T 1.1-2009《标准化工作导则：标准的结构和编写》给出的规则编写。
本标准由江苏省统计局提出并归口。